****py service = Zero service

26/10/2022 we logged a claim with ABSA insurance. The guy pitched up the following day to investigate our claim and then proceed withd his quotation for the damaged item. So here we are at 17!11/2022 and not a ****** word has been heard from them. Took me a span of 2 days to try and make contact with agents to follow up, but as soon as they put you on hold the calls cut but do you think they use any form of decency to bother calling you back... No obviously not! So eventually got cheesed and had my wife phone them who in turn took her AB number as ref, pity we never did it sooner. But alas she also never bothered getting back to us, some case agent sent an email to say he is looking into the matter and that a reply back with a response as quick as possible, well that was on Monday 14/11/2022 and we are on Thursday 17/11/2022 as of today.

What a ****** joke! Some self entitled individuals running the show with ZERO brains to show for it.