****py Bank ABSA is!!!!

Covid has affected some many of us in one way or another. My wife just took a huge pay cut and thus this has necessitated that I take on more household payments. I bought a vehicle through Ford finance under Absa in September last year. I asked for a cut in installment from current of 8000 to about 4500 monthly. They took their time answering, in the meantime I was not able to make payments for 2 months, while waiting for feedback. They get back to me and say because account is still new, no deal. I mean it's not like I didn't want to pay....fine. then on 30th April I erroneously made a manual payment of R8139 towards payment of the vehicle, after making an arrangement to pay in two weeks, an amount of R10000. On 1st May I was debited 8138 towards same account. I called absa vehicle finance to reverse the manual payment I made because I NEED the money to pay my debtorders and FEED my family. They are giving me the run around, under guise of account in arrears and all that. NEVER MIND the fact that I have agreed to pay monies to bring account up to date. What a disaster for me to be saddled with such an uncaring, Bank.....I know I will not be taken notice of but hey I just have to let someone know,