AG
Alex G

1 reviews | Active since Jan 2017

27 Jan 2017, 20:12

Pushy staff add on features to account without permission

<p>I have opened an account with Absa recently. I made it specifically clear to the consultant that i want a basic account as i have just started a new fixed term working contract. The consultant was very pushy with trying to make me take additional features on the account. I repeatedly refused and only asked for sms notification. Today i get a mail from Absa welcoming me to Absa rewards and so forth, when i researched this, i find out this you pay for additionally. I am very upset as this shows this bank just does whatever it wants to, to make money.</p>

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Replies (1)
Absa
Absa's reply30 Jan 2017, 11:09
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID number or account number to enable me to log a formal complaint for you.

Regards

Claudette