Pushed from pillar to post still no joy!

I wrote a nice email to ABSA's so-called action line (I'm looking for a settlement statement/letter for the sale of my house).<br> Non-Action Line rep**** to say I should call ***.<br> But they put me thru to Cancellations who then said that I need to call *** for a<br> settlement letter, so I called them but then they said I needed to call the Legal<br> Dept on ***/6229. I've tried numerous times to get thru but I can't get thru to either of the Legal<br> department numbers! <br> SO I logged a complaint (on Friday) with the non-action line who responded ON MONDAY with a reference number (***). Now it's Tuesday and here I sit in Africa/ABSA time wondering which year I might get assisted.<br> Who would want an ABSA account!<br>