Pure incompetence

Wish there was a minus 10 rating. My grandfather passed away in 2019. It has been an absolute nightmare with Absa. Not enough space to write. Dated 15/09/2022, they requested funds to be credited to the estate account and then will be able to allocate the inheritance to each heir. I have followed up with Linda Mohawule so many times and she does not bother to respond. YEARS of incompetence, it is not about the money but pure useless service. When will this be closed as my family wants this nightmare to end.