Purchases over last 6 mnths deducted 11 Oct17

I had 18 transactions on my cheque account that were in the pending status for months without being paid (some up to 6 months). Money was reserved for these transactions. However on the 11-10-2017 all the delayed transactions were paid, not from the reserves, but from my current amount available. This caused my account to go to R12 163.46 in the red. All 18 transactions were indicated on the statement with an effective date of 11-09-2017. This is incorrect. It was transactions over the past 6 months that was never paid.

I did log a complaint via my branch (reference number ********** ) on 12 October 2017 and received the following sms response on 13 October 2017 –

‘’Absa: Beste Mev. Duncan, ons het jou rekening met R12 163.46 gedebiteer vir aankope tussen 29Mar2017, 31Jul2017 wat nie deur die handelaars se bank teen jou rekening verwerk is nie. Ons vra opreg verskoning vir enige ongerief wat dit veroorsaak het. S***el 08 ********** 0 indien jy nog inligting verlang. FDV/NCRCP7’’

This is unacceptable!!!! Judged by comments made on Hello Peter by various ABSA clients regarding the exact same problem, I do believe that ABSA bank has a major system failure.

PATHETIC!!!!!!!!!!!!!!!