Punitive Policy - Clients Reap the Harvest

I want to pay in a small lump sum to reduce my Home Loan term/repayment. I first sent an email requesting information - but received automated message about being verified (for generic information?). Then I phoned in today only to be told I need to go into my branch to change my physical/postal address because according to their records I have not done so. I have 2 years ago when the home loan was approved. Why must I be punished (yes going into the branch is a punishment) because ABSA is not innovative enough to find ways of retaining clients and keeping ********* out? Well done ABSA - excellent service, wonderful products and sterling effort at putting your clients first. Truely an African bank.