PSG Insur and ABSA Insurance Disgraceful

ABSA insurance along with PSG Insurance Brokers should be ashamed of their service. We submitted two claims in December 2021 and received a disappointing outcome last week. The service provider created their own claim and performed the work on the house (it's been sold so we're not there). They lost the original claim and got us to complete forms in retrospect. We had to fight through service provider errors. PSG is trying to frame the final outcome as being generous in their effort to match the gutters but the service providers removed the gutters and damaged them without instructions to remove so they had to pay to have them replaced. PSG informed us that our claims were approved but they only completed the repair to the ceiling and not the place where the leak came from. After 4 months of fighting with PSG, they did not honour their email which said that the roof claim had been approved. Various role players from PSG tried to get involved and were completely confused and added to the stress of the situation. We have not received an apology from PSG through this entire process, which is the least they could have done in terms of customer service. But didn't bother. ABSA's repudiation letter also contained incorrect information wrt the claim for the gutters. I'm not sure that PSG has infomed ABSA of all their error but it definately by default reflects badly on ABSA aswell. This case is going to the Ombudman next week.