Provident fund nightmare

I app**** for my provident fund a while back. I have been calling the call centre non stop. The gentleman I spoke to numerous times assured me that my money would be paid by Wednesday between 3 and 6. It's Thursday today still nothing. I have bills piling up and I might get evicted today because I gave a false promise of Wednesday for the rent due. I did everything by the book. Why is it so hard to get my money now? I can't stress enough how utterly disappointed I am. Now I'm looking at eviction because of Absa provident fund. This is completely unacceptable. I've been with the bank for years and this is the treatment I recieve?? Completely appalling!