CM
Cornelia M

1 reviews | Active since Feb 2019

07 Sept 2023, 09:02

PROVIDE YOUR TEAM WITH TFSA PROCEDURES

Wish I could go with a "minus 1 star here".

So I've been working overseas for just over 4 years. Sending "a little bit" of money home almost every month. Now all of a sudden, Zoey Muir is forcing me to tell her/him to give a purpose to my fund???????? (no explanation, no new procedures, no nothing) Fill in some kind of form to give my "source of funds"?..... what, why who where????? POOR SERVICE ABSA.

ABSA, under no circumstances are you following the correct TFSA procedures. You are neglecting me as a client. Asking me the same questions month after month. Zoey Muir, has no right to ask me what my purpose is, to you ABSA and the Reserve Bank you HAVE NOTHING TO DO WITH MY PURPOSE OF MY FUNDS.

You have my contract on record, and you have my legal work details overseas, to withhold my money, and put me under investigation, is POOR SERVICE.

Please, provide Zoey Muir with proper training in the TFSA PROCEDURES, and how to deal correctly with clients.

POOR POOR POOR SERVICE.

Zoey Muir, your interrogation makes me feel like a ********.

0
Replies (1)
Absa
Absa's reply07 Sept 2023, 09:23
Official
Dear Cornelia Michau,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback.   The reference number for your complaint is  C-***1. Kind regards,Group Customer CareBasani Hlungwane