Protection cover on cards

A couple of year ago I took put a protection cover on either my credit card or cheque account via a telephone call to be told that the documents will be posted to me well I have never received them I have been into the NI City branch and they called this department who promised to send me a copy. I now notice that the amount no longer is being deducted off my account.<br> <br> I called the card division in Johannesburg and was pushed from one person to the other. I eventually found someone who said he could help but needed to call me back to sort it out I am still waiting for his call. I need to know what has happened to the monies paid and who gave them authority to stop deducting the premium. I also have a funeral cover with them and also asked for a copy of this policy and told I need to go into the bank surely they could email me. Is it a case of being lazy or I just could care about your problem. I hope I will get a satisfactory answer from Management. Not a happy customer after banking with them for over 20 years