PROPERRTY HUB NOT ABLE TO RESPOND IN OVER 48 HOURS!

Business must be good at ABSA Property Hub. I submitted all my application for a very urgent re advance and two days later I hear my application has not even been allocated to an agent yet. On asking why not I am answered by the operator that she does not know. She offered to get somebody to get back to me right away and this is also not happening. I do understand that these things take time but not even allocating an agent to confirm documentation is not acceptable