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collinkemp C

1 reviews | Active since Oct 2016

07 Dec 2016, 14:30

Proof of Vehicle finance agreement

<p>I dont understand the sms I got from ABSA, if I am getting sms's like these I am very concerned about my dealing with them in the future</p> <p> <br />"Dear ABSA client, we failed to get in contact with you. Please send proof of vehicle insurance not older than 3 months for your Absa finance agreement ********** 7 to ********** / fax ********** 422 within 14 days. Failure to adhere will result in an insurance premium of R775.40 being added to your instalment. Please include your ID number or Absa vehicle and asset finance account number when sending your proof of insurance. For any further queries please contact us on ***. Please don't reply to this SMS." </p> <p> <br />How can you randomly add premiums to my account without authorisation this means ABSA can add any random premium to my account???? and you give me 14 days how about you make better effort in contacting me before threatening me</p>

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Replies (1)
Absa
Absa's reply08 Dec 2016, 08:20
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd