Proof of no hold on payment

I have purchached items from Mac,s Auto Spares in New York on 12 August 2014 and three items was not on the shelve that would have been posted to me. A month later a I contacted the supplier just to year there is a credit ccard hold on my account.I have now written e-mails ,phone the credit card department of Absa they state there is no hold on the account but fail to give me and written proof that there is no hold on my account so that I can send it to the supplier.<br> I have contacted Absa Card Correspondence [Email Removed] and [Email Removed] yet no response for three week.<br> <br> I need this document to releas these parts o my restored vehicle