promotional-company-bringing-virgins-name-down

After my previous post (link if you would like to see: http://hellopeter.com/virgin-money-south-africa/complaints/promotional-company-bringing-virgins-name-down-***), I was contacted by Virgin Money Team and was promised this will be sorted out. TLC also contacted me, promising to correct the problem.<br> I asked TLC to email confirmation, which they did! (See below)<br> <br> Hi Douglas <br> Thank You for taking my call this morning. <br> As advised, we will be sending you a new Cinema Card with expiration dates from March 2015 - February 2016. <br> This will be done via normal post - therefore, kindly allow for 4 weeks turn around time. <br> We will be dispatching this on Thursday. <br> Please advise if you have any queries - I am happy to assist you. <br> Thank You<br> Kind Regards <br> Ignotius Maimela - Client Services Manager<br> TLC Marketing<br> <br> However the new card was sent to me with exactly the same expiry date as the previous card, and not as per email. (Now after only getting my rewards card today... I only have 7 and 1/2 months of my 12 months reward which I can use!)<br> <br> As mentioned previously this Marketing Company (TLC) is *********** and is just not getting it right... and unfortunately linked to Virgin Money. <br>