Promises, promises....

<p>My estate agent recently submitted a claim due to the fact that the boundary wall of our house is slowly falling over. Apparently this is not a valid claim, and it was rejected. We have been waiting for over two weeks for a rejection letter, and each time we call the call centre, they promise that it will be done "today".</p> <p>PLEASE send us a letter explainging why our claim has been rejected!!!</p>