Promises not kept - No response

It's scary 2 know that people working with your money don't even know the difference between 48 & 147. I asked years ago 2 receive my credit card statements via post. Now they just email it to me, but worst of all when I tried 2 open the statement it required a password which I could not just choose/create & with NO explanation as 2 where & how I can obtain it. <br> <br> I rep**** 2 this email (17th March at 9:13) with the question re the password. I got an automatic reply stating that I will be contacted within 48 hours. Ha-ha. It's now 147 hours and I'm still waiting. How am I supposed 2 view my statement 2 know what my minimum payment is if I cannot get a password 2 open it?? <br> <br> Please stop lying to clients by saying: \You are important to us..\" - if we are not, because if I was you would have done what u said !! And .... \"You will be contacted within the next 48 hours\" - and then still don't do so after 147. If I will only be contacted after 1000 hours or never - Please say so. <br> "