AH
Acculia H
1 reviews | Active since Sept 2013
21 Sept 2022, 08:54
promises not kept
I have sent an email requesting that my insurance be cancelled with immediate effect as your consultant promised to call me back regarding the policy commencement date note once did she call me back nore to i get any reply from you guys she mentioned in her call that she was going to email me that is dishonest as that is a generic email address she should have just said i will be receiving an email please cancel my policy with immediate effect im not impressed with the service !!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
21 Sept 2022, 10:22Dear Acculia Hendricks Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply21 Sept 2022, 10:22
Official
Dear Acculia Hendricks Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
AH
Acculia H's updateReviewer Update
21 Sept 2022, 16:01good day please do cancel as per my request
AH
Acculia H's update21 Sept 2022, 16:01
Reviewer Update
good day please do cancel as per my request
Absa's replyOfficial
22 Sept 2022, 09:31Dear Acculia Hendricks Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply22 Sept 2022, 09:31
Official
Dear Acculia Hendricks Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
AH
Acculia H's updateReviewer Update
22 Sept 2022, 09:46my email address is ***
AH
Acculia H's update22 Sept 2022, 09:46
Reviewer Update
my email address is ***
AH
Acculia H's updateReviewer Update
22 Sept 2022, 09:47i have not received any emails from you guys
AH
Acculia H's update22 Sept 2022, 09:47
Reviewer Update
i have not received any emails from you guys
Absa's replyOfficial
22 Sept 2022, 11:08Dear Acculia Hendricks Thank you for your posting.
We have used email address stated on Hellopeter.
*** Kind regards,Group Customer CareRezona Louw
We have used email address stated on Hellopeter.
*** Kind regards,Group Customer CareRezona Louw
Absa's reply22 Sept 2022, 11:08
Official
Dear Acculia Hendricks Thank you for your posting.
We have used email address stated on Hellopeter.
*** Kind regards,Group Customer CareRezona Louw
We have used email address stated on Hellopeter.
*** Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
26 Sept 2022, 16:11 Dear Acculia Hendricks
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply26 Sept 2022, 16:11
Official
Dear Acculia Hendricks
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's replyOfficial
26 Sept 2022, 16:11 Dear Acculia Hendricks
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply26 Sept 2022, 16:11
Official
Dear Acculia Hendricks
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
The matter was referred to our Absa Insurance department for investigation and feedback.
Our office received confirmation that they have been trying to contact you on numbers *** and ***, and were unable to reach you.
Kindly provide our office with an alternative number and a convenient time to contact you to resolve your complaint.
We will follow up again with you on 27 September 2022.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care