Promises Made And Not Kept

I am very disappointed in the value system of ABSA I was promised final feedback telephonically on an application before 16:30 yesterday instead all I received is a empty promise. Today all they do is send me a sms to call them now with a number that is always busy. I sugget training for staff on manging a clients expectations and to not make promises that can't be kept. Very bad customer service after so many years of being a loyal client to ABSA.