AR
Andrea R
1 reviews | Active since Mar 2009
07 May 2025, 11:04
Promises and waiting
I paid up my load on 26 April - I called the call center on 30th to confirm that they have received my payment, the person I spoke to confirmed that they received my payment but that my profile needs to be updated and this will happen in 48 hours, I called in again waited about 15 min on the line no answer to follow up again 3 May as at 07/05 my profile still reflects that I owe ABSA money on my personal loan. Please rectify my loan account that it shows as zero on my profile.
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Absa's replyOfficial
07 May 2025, 11:55Dear Andrea Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply07 May 2025, 11:55
Official
Dear Andrea Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw