PROMISED REFUND MONTHLY SERVICE FEE- DIDNT DELIVER

I app**** for a credit card through ABSA and experienced horrific service. As a result, ABSA sent me a SMS saying, \Sorry that we took so long to get your credit card to you. As a token of our appreciation for your patience, we will refund 3 months' monthly service fees to your new card from December 2015. ***. FSP/NCRCP7\".<br> <br> I have still not received this refund. I have emailed ABSA numerous times. This customer service is so bad!!!!!"