Promised feedback a month ago, nothing yet

Absa left me stranded at the end of February due to *********** staff (Absa blamed the employees). . I received a call from head office on the 01/03/2016 and I was promised a \gift\", I have brought up the matter with Absa on the 15/03/2016, on the 30/03/2016 and again on the 31/03/2016, each time I am being promised that I will receive feedback but nothing. Absa was the only bank that I've been with and I'm also insured with them, there service is extremely unprofessional. Makes me wonder why Barclay's pulled out. If I don't get the problem resolved I will gladly change my bank as well as my insurance and I will take further steps in laying charges. Don't underestimate the power of a common man!"