Promise not fulfilled

This is the email i got from Absa " My name is ****** ******** and I will be your dedicated contact person for this matter. Your concerns are very important to us and I will immediately investigate the matter for you and provide you with update or feedback by no later than end of day 6 December 2019. My contact details are as per below and please free to communicate with me should you need any further details.

I look forward to being of assistance." Yet I'm still waiting for the feedback....this is how these big companies treat their clients. People needs to think twice when taking this insurances...