CH
Chantal H

1 reviews | Active since Oct 2017

14 Oct 2017, 09:40

Promise means nothing

The Absa Pension Fund promised my pay out and even confirmed it would be available after 4pm yesterday. Probably a tactic as that is when they close their phone lines. We waited and they left us stranded. So dissapointed, no regard for my family or what their actions do to clients.

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Replies (4)
CH
Chantal H's update14 Oct 2017, 10:41
Reviewer Update
And nobody is manning the complaints line on a Saturday. :(
Absa
Absa's reply16 Oct 2017, 09:31
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply16 Oct 2017, 11:59
Official

Hi Chantal

I tried to call you with regard to reported matter.

Reason being that i need more information in terms of the reported pension fund, to know which company were you working for and what type of pension you are expecting.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

CH
Chantal H's update16 Oct 2017, 20:54
Reviewer Update
Another day another broken promise, so frustrated and disappointed.