Profile blocked

My profile has been blocked without me being informed about it. I went to Highveld Mall branch in Witbank on 28 Sep 2018 and I was informed that I needed to submit proof of residence for it to be unlocked. I went to Saveways branch on 29 Sep 2018 to submit same but when the lady Ms Bhuda tried to unblock my profile it couldn't be done. She told me it will take about 30 minutes and said she would call me to go to Highveld Mall as they were about to close.

No call was received from her. The following day I went to Highveld Mall hoping things would be fine but still no luck. I went to Kriel branch on 1 Oct, still no luck. On 2 Oct, I wrote a complaint to Absa complaints department. I received a response email and call from Songz Lunika saying that the matter has been escalated and he will give me feedback. I waited for feedback but nothing happened. On 3 Oct, I called the call center and requested to speak to him but was informed he was busy on the line and will call me back. I waited for the c all but in vain, that is why I'm escalating this matter now.

All I want is for my profile to be unlocked as a matter of urgency because I am unable to do any online transactions.