Professional service from ABSA Customer Care

Thank you to Claudette at ABSA Customer Care, Complaints Resolution Suite. I thought I had not received my credit card when in fact I had, so I apologise for the bad review.

Claudette was very nice about it and could have sent me the signed receipt and argued about it but she didn't - she simply ordered a replacement card.

(I still don't know why ABSA changes the colors of their cards - my 'platinum' credit card was always done in silver but the last card was done in black - hence my confusion with the black debit card - and now the new replacement credit card is red - why not keep it silver?)