Professional and helpful AIFA Call Centre Agent

I never give feedback on Call Centre Agents, but i felt the need to leave a positive feedback on the great service and efficient assistance by Baleseng Malele at AIFA. I want to commend her for going an extra mile with a problem/query we were having with the allocation of payment and double debiting of our House Insurance Account on 1st February 2020. She understood our frustrations with the shared email server (***) where our email could not located and she offered we forward the proof of payment for December 2019 to her directly. She even went an extra mile to follow-up with Brolink and revert back to us once the issue is resolved. At least a follow-up call back was honored by a Call Centre Agent. ABSA needs to recognize such efforts from their "Back Office Staff" as they maintain good customer relations. Thank you very much for your assistance and positive experience.