EM
Eugene M
1 reviews | Active since Apr 2017
28 Sept 2022, 10:58
PROFESSIONAL AND BRILLIANT SERVICE
On the 26th September 2022, i was honored with a front row experience of a blasting world class service from Kutlwano Makwela. Throughout the call, Kutlwano was professional and concise, not forgetting the patience and empathy she showcased through out my reluctance to go ahead with the application due to past experience. Most importantly, Kutlwano's soft skills are incomparable to what i have experienced before. Absa, in Kutlwano you have a true ambassador, GET HER THOSE PHONES AND MINE HER POTENTIAL!!! Kutlwano you're a star! simply brilliant.
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Replies (2)
Absa's replyOfficial
28 Sept 2022, 12:37Dear Eugene Mogola
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply28 Sept 2022, 12:37
Official
Dear Eugene Mogola
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
EM
Eugene M's updateReviewer Update
29 Sept 2022, 11:18And then you go and spoil the rating by taking forever to feedback with regards to the application. With our competitors feedback is given instantly ... or at least on the same day. in this instance, it's now a Thursday since Monday and still i have no idea where i stand. And i must emphasise that the non-feedback seems to be a norm in that even the last application i did a few months ago, im still awaiting feedback for. What's even more frustrating is being told "we have expedited your application" every day you follow up ... cherried with a decline days later then one has to start all over again with another appreciating institution.
PLEASE GIVE ME FEEDBACK.
PLEASE GIVE ME FEEDBACK.
EM
Eugene M's update29 Sept 2022, 11:18
Reviewer Update
And then you go and spoil the rating by taking forever to feedback with regards to the application. With our competitors feedback is given instantly ... or at least on the same day. in this instance, it's now a Thursday since Monday and still i have no idea where i stand. And i must emphasise that the non-feedback seems to be a norm in that even the last application i did a few months ago, im still awaiting feedback for. What's even more frustrating is being told "we have expedited your application" every day you follow up ... cherried with a decline days later then one has to start all over again with another appreciating institution.
PLEASE GIVE ME FEEDBACK.
PLEASE GIVE ME FEEDBACK.