Problems with new app

The app needs upgrading and then refuses to accept password. ABSA's solution: "Go to nearest branch!" Nearest branch is 6,000 miles away as we live in France. ABSA has no facility for international numbers on their system and cannot or will not change pin at a distance. Capitec can but ABSA can't! After 30 min on the phone, simply no communication and no "please hold". No effort on part of cll centre to try and solve, simply "These are our rules!"