PROBLEMS WITH ABSA

On 16 March 2021, I wanted to draw R550 from the ATM at Windermere Centre. I noticed a notice had been stuck above the ATM but unfortunately, I didn't read it as I was busy with my transaction. I inserted my ATM card and asked for R550. I was about to take the money when it went back into the machine not giving me time to take it. I then spoke to their rep who was helping various clients and she told me that the ATM's wee faulty and sometimes the cash went back before there was time to take your money!! Apparently, the notice they'd posted warned that the ATM's were faulty! I then had to wait in a queue to see a consultant who took half an hour to get my details, check that the money had been swallowed by the machine, and not ****** by someone in the queue. She then had to get a case number and told me I'd have to wait +7 days to have the money refunded!! It is now the 24th March, 8 days later, and I have heard nothing from ABSA. I have a horrible feeling that I am not likely to see that money again as I'm sure the people who count the money in the machine will have thought they'd received a bonus. This ABSA account is my petty cash account and I am desperate for that money as I need to purchase sanitizer etc for the office. I am very angry with ABSA as they are gathering interest on my money!!