Problems with absa

I lost my job due to covid 19 I started working in December again now absa told me they have locked my cheque account because I have not used it for three months they did not send me an email or SMS confirming this now my new salary is going to be paid into my old cheque account I had to open an savings account now and now they tell me after they have to taken their money I will only receive my money after three(3) to seven(7) days why???????? which will be played into my new account they are holding their customers hostage which is unacceptable to me why can they just not unlock my old account when they have taken their money they force you to open an new account and then still hold you ransom for not paying your money over immediately Can somebody help me to sort this out ASAP