1 reviews | Active since May 2020
Problem with Absa reserved payments
Good Day
I am just a bit confused with the way Absa handles reserved payments. What happens is that I make a purchase, I receive a notification that money has left my account, then 2 days later the money leaves my account again! So when I purchase something for example R150, I receive an sms notification that 'company name' has reserved R150 for a purchase. Available balance... Then 2 or 3 days later, that same money leaves my bank again! This cant be right? But I have proof. Please can someone assist. My account is now overdrawn because of these double transactions. I have visited an Absa branch regarding this matter but they cannot identify the issue even though my notification messages show everything, their answer was to replace my card at a fee!
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
