IV
Imraan V
1 reviews | Active since Sept 2017
23 Sept 2021, 12:42
problem with ABSA identification questions + rude consultant
Absa Bond department - terrible service! called in to get a settlement amount and failed the identification test twice. the questions were basic and still failed. there is a problem with the system. then the lady consultant is not helpful and does not explain properly what to do next. i have to ask and explain before getting a flat answer in a "matter of fact" way that suggest to me that i should already know the next steps. i am in the process of settling my bond and taking a new bond but now will consider a different bank due to this.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
23 Sept 2021, 16:35Dear Imraan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply23 Sept 2021, 16:35
Official
Dear Imraan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
IV
Imraan V's updateReviewer Update
23 Sept 2021, 16:39thanks Vanessa, i called back after and spoke to a lovely lady called Anita who assisted me. it turns out that Anita could not find any prior call logged which means that the lady that i spoke to did not log the call. i regretfully did not get her name as well. she sounded like a coloured lady but i stand to be corrected.
IV
Imraan V's update23 Sept 2021, 16:39
Reviewer Update
thanks Vanessa, i called back after and spoke to a lovely lady called Anita who assisted me. it turns out that Anita could not find any prior call logged which means that the lady that i spoke to did not log the call. i regretfully did not get her name as well. she sounded like a coloured lady but i stand to be corrected.