Problem with Absa Banking not hearing me.

I have had an ABSA banking account for 25 years. Recently I have had a financial problem, which is short term and my sister and I have been living off donations from friends and family. I have written to the bank at least 8 times to explain my problem which is beyond my control and all I get is my emails coming back as their mailbox is full. In the meantime, all I need is 2 months of assistance to get through a period where I am not receiving any income at all other than emails telling me to pay my credit card amount to avoid getting a bad credit rating. Please, Absa, help me sort out my finances and stop telling me to pay my credit card. I know full well that I owe the money and intend to pay everything I owe; just give me some advice and assistance. i am severely disabled with post-Polio syndrome at age 69 from getting Polio at age 2. I think banking is only for those that have money and not for mere mortals such as myself. Please, Absa, I have used your bank for longer than 25 years; just help me. Please Lisette Botha Port Elizabeth.