Problem sorted!

I had an unfortunate incident where I received an email from Absa to change my daughters savings account into a student or transact account. I was only able to upgrade and not downgrade her and my accounts over the phone. I wasn't pleased, but Russell Edwards investigated my complaint and it was sorted out. We both are very pleased with the result. I would only like that Absa not only allow upgrades telephonically but also downgrades and that you don't have to go to a branch for a downgrade. I hope they see just how wrong this is, and what customers will think and feel about this.