Problem Solving

Sold by the hype I app**** for a Virgin Money credit card when they first launched in SA. This was a mistake. Virgin Money is not Virgin Money. It is ABSA. And ABSA is not a bank one wants to have dealings with.<br> <br> I used to settle the outstanding balance on my card in full every one or sometimes two months. But four years ago they reduced my credit limit because I short paid something like R34. This without informing me. it irritates me that their customer service relationship is automated and they do not have an escalation process.<br> <br> So I have been messing them around ever since. They have had to make three or four calls a month to remind me to pay the minimum amount due. This I have done by short paying them month after month simply to waste their time. I also made a point of being as rude as possible to the call centre staff pointing out that every time I have requested that the matter be escalated to a \manager"who understands that an unhappy client becomes an unnecessary cost centre.<br> <br> But it was pointless. It never got past first base and I have settled"