MD
Maria D
1 reviews | Active since Aug 2023
01 Aug 2023, 10:54
Problem opening Absa account online
I tried to open an account online. I was told to email my documents to ***. No response. Then I was told that I need a case number. No case number. Then I was told to email *** to get a case number. No response. So after all of this, I must still go to a branch??
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Replies (4)MD
Maria D's updateReviewer Update
01 Aug 2023, 10:55I tried to open an account online. I was told to email my documents to ***. No response. Then I was told that I need a case number. No case number. Then I was told to email *** to get a case number. No response. So after all of this, I must still go to a branch?? ID number ***
MD
Maria D's update01 Aug 2023, 10:55
Reviewer Update
I tried to open an account online. I was told to email my documents to ***. No response. Then I was told that I need a case number. No case number. Then I was told to email *** to get a case number. No response. So after all of this, I must still go to a branch?? ID number ***
Absa's replyOfficial
01 Aug 2023, 11:28Dear Maria Dalby, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply01 Aug 2023, 11:28
Official
Dear Maria Dalby, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
MD
Maria D's updateReviewer Update
02 Aug 2023, 11:12Good Day, this has been resolved. Thanks for the help.
MD
Maria D's update02 Aug 2023, 11:12
Reviewer Update
Good Day, this has been resolved. Thanks for the help.
Absa's replyOfficial
02 Aug 2023, 12:01Dear Maria Dalby, Thank you for your confirmation. Glad we could be of assistance to you. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply02 Aug 2023, 12:01
Official
Dear Maria Dalby, Thank you for your confirmation. Glad we could be of assistance to you. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,