Private client ABSA service

I have been experiencing very bad client service at ABSA private client bank in Bloemfontein. i first emailed Lizzy Gaopalangwe on 4 February requesting for assistance with restructuring my account. After a couple of days of not getting feedback on receipt of the email, I then emailed her on 8 February 2024 to enquire if she had received my email, she confirmed she did. Again after not getting any feedback for weeks, i then emailed and called for feedback on 21 February, Lizzy indicated she would follow up and get back to me, however, she never came back to me again. I then followed up again on 1 March 2024 via call , Lizzy indicted that she received feedback that my account cannot be restructured since it is month end already, i asked her why since i sent my request on 4 February beginning of the month. I asked why she did not send me the feedback since i have been doing follow-ups, and she said that is not the kind of feedback you give a client. she will tell me when she has real feedback.I then asked if she put in a request for March so it could be done before month end, at this point she was very impatient and told me if I could send the email myself to the accounts department. I asked her to please send the emaila as i do not know the process. The said email was supposed to be sent on 1 March 2024, however it is the 5 March 2024 and I am yet to receive the sent email as she indicated she would CC me. I am lost as to what i need to do to get assistance as it has been over a month trying to restructure my account. I have not been provided with any written feedback as to what is the progress of my matter or if it was submitted at all.