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Gys O

1 reviews | Active since Jun 2025

02 Feb 2023, 14:53

Private Blah, blah, blah.

Reviewed ABSA Private on 2022/11/22 because I've received NO feedback on 5 questions.

Then received an ultimatum from "Group Customer Care Social Media" to contact ABSA before a certain time or my review will be handled as 'closed'. Imagine that.

Many e-mails and promises later, still no feedback, except for an answer to one question.

New Private Banker introduced himself. Forwarded the same questions to him.

Promised to feedback. Still nothing.

How long does it take Private to provide feedback? Never, it would seem.

So much for customer service...............Had None, Still None, Won't ever have..

0
Replies (3)
Absa
Absa's reply02 Feb 2023, 18:24
Official
Dear Gys Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
 

Best regards,

GO
Gys O's update03 Feb 2023, 11:31
Reviewer Update
Hi Vanessa. Another name, another promise. Meh......
Absa
Absa's reply03 Feb 2023, 16:15
Official
Dear Gys I assure you that we will address your concerns.  Kind regards,Vanessa CroweGroup Customer Care

Best regards,