Private banking hassles.

I banked with Absa for 12 years before deciding to move my accounts to FNB February this year. I purposefully left surplus money in the absa account as advised by the private banking team in Kimberley to cover the necessary costs and square up everything. End of the following month I would find the accounts still open, running up the costs even though they weren't being used. Contact private bank Kimberley again only to have to pay in more money to be able to settle the account. This sequence happened 2 more times until in May I contacted Absa private baking at head office via email who also requested the closing of the accounts (of which I have email evidence).

NOW I find in my spam folder an Absa account STILL in my name racking up monthly costs because of the utter incompetence of Absa "private banking".

Please help me sort this out once and for all and help me understand who is held liable for this.