LA
Lance A
1 reviews | Active since Aug 2015
22 Feb 2023, 11:24
Private Banking disaster at Absa
Absa private banking has really become a nightmare. They dont assist you at all and the bankers are not interested either. They send you to banking suites but they dont assist without an appointment. I would like to speak to the new wealth manager who sends you emails introducing himself but the brand is falling apart. Can someone please assist me as it is embarrassing in itself to be complaining about a pirvate banking brand
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Replies (4)0
Replies (4)
Absa's replyOfficial
22 Feb 2023, 13:30Dear Lance Alexander Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply22 Feb 2023, 13:30
Official
Dear Lance Alexander Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
LA
Lance A's updateReviewer Update
10 Mar 2023, 11:13Good day Rezona,
Up to today has ABSA arranged for a local Cape Town branch to contact me for assistance. This is unacceptable. The banker from JHB has tried to conference call but our schedules clash and the communication is not as it will be at a Cape Town branch. I am still needing dire assistance but I am not receiving what was promised to me. Ntombi is trying to assist but this is not what was promised.
Up to today has ABSA arranged for a local Cape Town branch to contact me for assistance. This is unacceptable. The banker from JHB has tried to conference call but our schedules clash and the communication is not as it will be at a Cape Town branch. I am still needing dire assistance but I am not receiving what was promised to me. Ntombi is trying to assist but this is not what was promised.
LA
Lance A's update10 Mar 2023, 11:13
Reviewer Update
Good day Rezona,
Up to today has ABSA arranged for a local Cape Town branch to contact me for assistance. This is unacceptable. The banker from JHB has tried to conference call but our schedules clash and the communication is not as it will be at a Cape Town branch. I am still needing dire assistance but I am not receiving what was promised to me. Ntombi is trying to assist but this is not what was promised.
Up to today has ABSA arranged for a local Cape Town branch to contact me for assistance. This is unacceptable. The banker from JHB has tried to conference call but our schedules clash and the communication is not as it will be at a Cape Town branch. I am still needing dire assistance but I am not receiving what was promised to me. Ntombi is trying to assist but this is not what was promised.
LA
Lance A's updateReviewer Update
10 Mar 2023, 12:42Thank you Ntombifuthi for your assistance all the way from Johannesburg. Even though promises of a banker has not been kept, this lady goes out of her way to ensure incredible service.
LA
Lance A's update10 Mar 2023, 12:42
Reviewer Update
Thank you Ntombifuthi for your assistance all the way from Johannesburg. Even though promises of a banker has not been kept, this lady goes out of her way to ensure incredible service.
Absa's replyOfficial
10 Mar 2023, 13:45 Dear Lance Alexander It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply10 Mar 2023, 13:45
Official
Dear Lance Alexander It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd