Private Banking customers- What does that mean????---Bye Bye ABSA

I am a private banking client with ABSA, but not exactly sure what that means as i am not being treated as one. I have all my accounts with them, barring a business asset account, which they refused to assist me with funding, be that as it may, I have recently requested via the banking APP as well as my private banker and on website, what i need to do to settle my CAR and Study loan, its been days almost week now, and i am still to receive any feedback. As a private banking client I shudder to think how you treat your "Normal" customers, and for that reason, i will be moving my accounts. I dont expect a response, as that would exceed my expectations, i would rather just vote with my feet and move my business elsewhere.