Private Banking customer locked out of account for more than a year

<p>I am based in the USA and I need to rely heavily on my private banker.</p> <p> </p> <p>For the past year I have been locked out of my internet banking. Several attempts to fix this always comes down to the FICA department needing my wife to FICA for my account.</p> <p> </p> <p>My wife has never needed to FICA for my internet banking, there are no joint accounts on my portfolio. All of them are mine and mine only.</p> <p> </p> <p>I pay the fees for private banking, but everyone just throws their hands in the air and don't care.</p> <p> </p> <p>I cannot even stop my credit card which I haven't had a physical card for the last 4 years.</p>