Private Banker not responding

Item: Absa
Rating: 1
Author: Bernie S

I called the private bank call center on 11/5/2023 for help. I was referred to my personal banker Me Avaria Latchoo. I was given her email address and phone numbers. I still have not had any email nor return any of my calls. The gentlemen at the call center also sent her a email to contact me, but alas no response either. This is completely unacceptable. Me Latchoo really needs to get her act together.

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Replies (1)

Absa's replyOfficial

15 May 2023, 15:34

Dear Bernie Swart

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe

Absa's reply15 May 2023, 15:34

Official