Private Bank bad service

I am an ABSA private bank client, something I PAY for, and it is supposed to mean that I have a "private banker" amongst some other small perks….

My private banker continuously had to be chased for answers, then I got a message in bad English that she had left ABSA.... I contacted the main email group, needless to say the service was not much better.

They finally referred me to someone who I now assume will be my new “private banker” and guess what…. the chasing continues……

Their logo states

“Own it” – Not happening “Do it” – Also not happening “Take account” – wonder if that means to take my money? Because that is all that is happening at the moment….

Don’t offer a service if you cannot deliver as promised…