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Anton O

1 reviews | Active since Mar 2009

16 Feb 2018, 08:28

Private Assist my a**

Lucky me, I am a private bank client with blapsa. They have consistently shown their incompetence and unwillingness to deliver service. From taking 2 months to replace a credit card (that cannot be used for online transactions) to a 'private assist' messaging system that is being ignored to their inability to prevent institutions from *****ing money from my account. But this just goes to show, when you are big enough you can get away with some of the worse service known to man. Your incompetence means that I now have to spend time and effort to move all my accounts to another bank, surely it cannot be worse than this. Enjoy 2018, there are still millions of people out there for you to abuse.

0
Replies (3)
Absa
Absa's reply16 Feb 2018, 09:37
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply16 Feb 2018, 09:47
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

AO
Anton O's update23 Feb 2018, 15:07
Reviewer Update
uhm No you won't. What you actually did is to have somebody phone me with no information to give proper feedback on my concerns. My email to 'privatebanking' requesting a meeting with a senior manager who can respond to my concerns were not even responded to. Nada, nothing. You are as useless as a wetsuit on a camel. I've sent you a list of just 3 things that do not work on your banking system and asked how anybody can circumvent the debitorder system to take money directly from my account. Your response? Yes, you are a winner!!!! NO RESPONSE! But companies like you are protected by hellopeter since I am now not allowed to log another issue concerning your bad service, regardless of how bad you do. So you can ***** me 1000 time and only get 1 bad review, a bargain.