AG
Amit G

1 reviews | Active since Jan 2016

21 Jan 2016, 14:14

Priority Pass Billed for expired card

Priority pass Card - Email<br> After checking my cheque card statement and I received a deduction of R2560 for 6 international visits which was done in Nov 2015. I did not receive any communication that this service was stopped nor was the priority card pass was cancelled. How can you send notification hoping that everyone would get the email then not stop the priority pass card. As a bank you must receive acknowledgement from the customer that email of this nature was received or at least stop the Priority Pass Card account. <br> <br> This is completely unacceptable as I was only told in Dec 2015 in Bidvest lounge OR Tambo that the card does not work anymore. I cannot bear all these costs due to non-cancellation of the card by ABSA bank. If ABSA moved to Dragon pass in September then they should have cancelled the Priority pass card as a safety measure for customers. This is not ethical business practice for their customers.<br> <br> This must be resolved as I cannot pay this amount for 6 visits thinking that it was part of the Private Banking package. <br> <br> Completely disgusted with ABSA Private Bank service. Also havent recieved a response since first week Jan 2016<br>

0
Replies (1)
Absa
Absa's reply22 Jan 2016, 12:02
Official
Hello amitgovind,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd