Pricing Proposal not inline with my requirements

I contacted Absa on Monday regarding a Merchant Services Machine and only received a response on Wednesday from Lesedi who could not even pronounce my name. She informed me that she would forward me a pricing proposal which I should sign and return. This was done with no explanation of the product or the actual fee being discussed. Today I received a call again from Lesedi still not able to pronounce my name and she told me she sent me an email. I was on my email when she called and asked her for a time. She was aggressive and told me I sent it to you yesterday. I asked for the email address and she spelt my name incorrectly. I then asked her to sent me the email again and she did. I immediately picked up that she spelt gmail incorrectly. She not once apologized just told me to sign and return. Please look at the Pricing quotation as I did not ask for the desktop device as it is not suited to my needs. What is a Bundle solution?Does ABSA normally ask clients to sign documents with no explanation or needs analysis being done to determine the correct product. Very disappointed.