Previous 5 Star Retraction

Hi, On the 14th Dec'23, I wrote a complimentary 5 star review for your sales consultant Brenda at Canal Walk. I now retract that review. Totally disappointed. I went in to Canal Walk based on an email communication from your help-desk that I had to visit a branch to action my request. I wanted my then current ActiveSave account updated to reflect my age of being 55 years old which entitled me to no longer maintaining a minimum balance in the account of R16,500, but R5,000 to get rebate banking/no charge transactions. For some reason I wasn't offered that change or she couldn't do it, and suggested I change the account to the Prosperity Cheque account (for seniors) as I have a over R15,000 in a Tax Free account, and it offers better rebates. I was told I will see charges for a monthly account fee, as well as transactions, but on the 1st of each month all these charges for the previous month are totalled and refunded (via the rebate). This has been done, but rebate amount is not correct, and I'm already out of pocket. Sadly, I now suspect consultants have a remit to get all customers off redundant products like the ActiveSave - hence the 'suggestion' to move to the "better" Prosperity account. I logged an email query on the 3rd Jan'24 (Case No. C-***6) and was subsequently informed that the Case will be closed and forwarded to the "Admin Cost Team". As yet (today) 14th Jan'24 I've still not heard anything, and logged another email query (Case No. C-***3). Basically I said, if this is an error then please rectify the incorrect rebate received. If it is correct, then I want my ActiveSave Account reinstated.