WW
Werner W
1 reviews | Active since Mar 2009
06 Jul 2020, 09:51
Pretty poor Service
On Friday 26 June I logged a claim *** for a faulty heatpump. It tripped the earth leakage. A contractor was dispatched. On arrival he did something and the earth leakage did not trip. Sunday evening we still had no hot water and I contacted ABSA again. I was called at 21:02 from Absa and was informed someone will attend to my problem. Today 10 days later I still do NOT have ANY hot water.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
06 Jul 2020, 10:28Dear Werner, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply06 Jul 2020, 10:28
Official
Dear Werner, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
WW
Werner W's updateReviewer Update
06 Jul 2020, 15:17Thanx but as can be seen. Absa's Reply was @ 06 Jul 2020, 10:28. It is now 15:36 and guess what??? NO FEEDBACK !!!!!!!
WW
Werner W's update06 Jul 2020, 15:17
Reviewer Update
Thanx but as can be seen. Absa's Reply was @ 06 Jul 2020, 10:28. It is now 15:36 and guess what??? NO FEEDBACK !!!!!!!